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Frequently Asked Questions
Yes, eligibility for doubling orders applies after maintaining a Standing Order for a year and fulfilling 52 weeks. Doubling is applicable only on Valentine's Day and Mother's Day.
Rest assured, all your information is kept strictly confidential, and our online payments are secured with SSL certificates.
Upon receiving the product, you have 24 hours to report any issues. Kindly provide images and details of the affected stems to initiate a credit to your account, which will be applied to your future orders.
Through our online platform, customers have the option to customize their orders by selecting specific colors and providing comments for preferred varieties. Additionally, we offer Pre-Pack Combo boxes featuring preselected color combinations and a variety of flowers.
We facilitate online payments via Credit card and PayPal, with no additional charges incurred.
Cancellation requests for deliveries must be made at least 5 days prior to the scheduled delivery date to receive a credit on your account. Alternatively, we can process a refund to your credit card, subject to a 10% transaction fee.